Terms and Conditions

1. Acceptance of Terms

By accessing and using InspireMeds' website and services, you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

These terms apply to all users of our website, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

2. Company Information

InspireMeds is a medical equipment sales and service company. Our contact information:

• Address: 1717 N St NW, Washington, DC 20036, United States
• Phone: (202) 627-8968
• Email: info@inspiremeds.com
• Website: https://inspiremeds.com

3. Medical Equipment Sales

Product Information

• All medical equipment specifications are provided for informational purposes
• We strive for accuracy but do not guarantee all product descriptions are error-free
• Equipment availability is subject to change without notice
• Prices are subject to change and do not include shipping, taxes, or installation fees

Orders and Purchases

• All orders are subject to acceptance and availability
• We reserve the right to refuse or cancel orders at our discretion
• Payment must be received before equipment shipment
• Custom orders may require 50% deposit with balance due upon completion

Quotes and Pricing

• Equipment quotes are valid for 30 days unless otherwise specified
• Final pricing may vary based on specific requirements and configurations
• Installation, training, and warranty costs are quoted separately
• Bulk discounts may be available for qualifying orders

4. Shipping and Delivery

Shipping Terms

• Shipping costs are calculated based on equipment size, weight, and destination
• Delivery timeframes are estimates and not guaranteed
• Special handling requirements may incur additional charges
• International shipping is subject to customs regulations and additional fees

Delivery and Installation

• White glove delivery and installation services available upon request
• Customer must provide adequate space and power requirements
• Installation scheduling subject to technician availability
• Additional site preparation costs are customer responsibility

5. Warranties and Returns

Equipment Warranties

• New equipment includes manufacturer warranty (terms vary by product)
• Refurbished equipment includes InspireMeds limited warranty
• Warranty coverage excludes damage from misuse or normal wear
• Extended warranty options available for most equipment

Return Policy

• Returns must be requested within 30 days of delivery
• Equipment must be in original condition with all components
• Return shipping costs are customer responsibility unless equipment is defective
• Restocking fees may apply to non-defective returns
• Custom-ordered equipment is non-returnable unless defective

6. Medical Equipment Compliance

Regulatory Compliance

• All equipment meets applicable FDA regulations and standards
• Customers are responsible for ensuring compliance with local regulations
• Some equipment may require professional installation or certification
• We provide necessary compliance documentation with equipment

Professional Use Only

• Medical equipment is intended for use by qualified healthcare professionals
• Proper training and certification may be required
• Customer assumes responsibility for proper equipment operation
• Safety protocols and maintenance schedules must be followed

7. Service and Maintenance

Service Agreements

• Preventive maintenance schedules available for all equipment
• Service response times vary by location and service level
• Emergency service available 24/7 for critical equipment
• Service agreements may be purchased separately or bundled

Technical Support

• Technical support available during business hours
• Remote diagnostics available for compatible equipment
• On-site service available nationwide
• Training programs available for equipment operators

8. Limitation of Liability

To the maximum extent permitted by law:

• InspireMeds shall not be liable for indirect, incidental, or consequential damages
• Our total liability shall not exceed the amount paid for the specific equipment
• We are not responsible for losses due to equipment downtime or interruption
• Customers must maintain appropriate insurance coverage

9. Intellectual Property

• All website content is protected by copyright and trademark laws
• Product specifications and documentation are proprietary information
• Customers may not reproduce or distribute our materials without permission
• Third-party trademarks are property of their respective owners

10. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy for information about how we collect, use, and protect your personal information.

• We collect information necessary to provide our services
• Customer data is protected according to industry standards
• We do not sell or share personal information with third parties
• HIPAA compliance maintained for applicable healthcare data

11. Dispute Resolution

Governing Law

These terms are governed by the laws of Washington, DC, United States, without regard to conflict of law principles.

Dispute Resolution Process

• First, contact our customer service team to resolve issues informally
• If unresolved, disputes will be subject to binding arbitration
• Arbitration will be conducted in Washington, DC
• Class action lawsuits are waived by using our services

12. Changes to Terms

We reserve the right to update these terms at any time. Changes will be posted on our website with an updated effective date. Continued use of our services constitutes acceptance of modified terms.

For significant changes, we will provide 30 days notice via email to registered customers.

13. Contact Information

For questions about these terms and conditions, please contact us: